Workshop on ‘Greeting and Escorting the Guests’ was conducted by our Inspection Head Mrs. Roli Pandey. It broadly focused on being H.O.S.P.I.T.A.B.L.E (Helpful, Observant, Smiling, Polite, Impressive, Thankful, Affectionate, Blissful, Listener and Engaging) to the parents and teachers. At last an activity was done to showcase how to tackle an irate parent. Ms Prachi acted as an irate parent and Anju didi calmed her down by being polite throughout and offering water and tea.